Customer Service Representative (Call Center & Telesales)

Join Sukses Jaya Mandiri as a Customer Service Representative (Call Center & Telesales) in Jakarta Barat! Are you a dynamic communicator with a passion for customer service? Sukses Jaya Mandiri is seeking a motivated Customer Service Representative to join our growing team in Jakarta Barat. In this role, you will be the first point of contact for our customers, handling inbound and outbound calls with a focus on delivering exceptional service and driving sales.

Sukses Jaya Mandiri is a trusted name in the retail industry, known for our commitment to quality and customer satisfaction. As a Customer Service Representative, you will play a crucial role in maintaining our reputation and ensuring that our customers have a seamless experience. Join us and be part of a company that values your skills and growth.

In this role, you will handle a high volume of calls daily, including both inbound customer inquiries and outbound sales calls. You will need to be able to multitask effectively, manage your time efficiently, and maintain a positive attitude even during peak call volumes. This is an excellent opportunity to grow your career in a dynamic and supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a focus on customer satisfaction and sales.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer complaints and issues in a professional and courteous manner.
• Achieve daily and monthly sales targets through effective telesales techniques.
• Maintain accurate records of all customer interactions and transactions using CRM software.
• Collaborate with the sales team to ensure a consistent and high-quality customer experience.
• Stay updated on company policies and procedures to ensure compliance and best practices.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven experience in handling inbound and outbound calls in a call center or telesales environment.
• Excellent communication skills, both written and verbal, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to meet and exceed sales targets in a fast-paced environment.
• High school diploma or equivalent. Bachelor's degree in Business, Communication, or a related field is a plus.
• Proactive and customer-focused mindset with a passion for delivering exceptional service.

🛠️ Keahlian

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